Warranty Policy

At Chipsagte, we are committed to ensuring the quality and reliability of our products. Our comprehensive warranty policy is designed to provide you with peace of mind and confidence in your purchase.

Coverage Duration:

  • New and refurbished products are covered by a Chipsagte warranty for a period of 12 months from the date of delivery.
  • Used products are guaranteed for 6 months by Chipsagte.

Full Refund for Non-Conforming Items:

If the item you receive does not match its description, we offer a full refund, which includes all shipping costs.

Lost or Damaged in Transit:

In the unfortunate event that an item is lost or damaged during transit, a refund will be processed only if insurance was purchased for the shipment.

Exercising Legal Guarantee:

If you wish to utilize the remedies provided by the legal guarantee associated with our products, please contact us at support@chipsgate.com. We value your concerns and will promptly respond to any communication regarding the alleged lack of conformity. We will guide you through the specific procedure to follow, taking into consideration the category of goods related to the product and the nature of the alleged defect.

Guarantee Void:

Please note that the warranty becomes void under the following circumstances:

  • Tampering, unauthorized removal, or failure to follow user instructions.
  • Usage of a voltage different from the prescribed voltage.
  • Installation of non-genuine parts or those not compliant with technical specifications.
  • Failures resulting from improper use of the device.
  • Attempted repair by unqualified personnel.
  • Damage caused by natural disasters or other non-natural events (such as lightning, fire, flooding, vandalism, etc.).

It’s important to be aware that warranty conditions apply solely to the specific product that has experienced the malfunction. This product must also be accompanied by the proper authorization for return.

We are dedicated to delivering products of the highest quality, and our warranty policy reflects our commitment to your satisfaction. Should you have any inquiries or require further information about our warranty, please do not hesitate to contact us.